VGM U
Home Staff VGM Ed. Store Contact

Course Matrix - VGMU Suggested Course Outline

Suggested Course Outline for Customer Service

 
Business Management
  BUS005a - Identity Theft - Part 1 Kim Fettkether and the FTC
  BUS005b - Identity Theft - Part 2 Kim Fettkether and the FTC
  BUS015a - Avoiding Fraud and Forgery - Part 1 Various Sources
  BUS015b - Avoiding Fraud and Forgery - Part 2 Various Sources
  BUS015c - Avoiding Fraud and Forgery - Part 3 Various Sources
  BUS017 - Fraud, Waste and Abuse Wayne van Halem
 
Clinical - Rehab
  REHB006 - Overview of Batteries in Power Mobility Equipment Dennis Sharpe
  REHB007 - Power Standing Mobility: A Wheelchair Alternative Lindsey Gorski
  REHB008 - Understanding Rehab Medical Terminology in Relation to Rehab Technology Jerry Keiderling
  REHB009 - Challenges for the Bariatric Resident Patrick Meeker
  REHB016 - Implications of Immobility  Mindy Owen
  REHB019 - Spinal Cord Injury  Mindy Owen
  REHB020 - Traumatic Brain Injury  Mindy Owen
  REHB023a - Patient Lifting James A. Murphy, Gary Nowitz, Brian Wright, Dan Roberts
 
Clinical - Respiratory
  RESP001 - OSA Diagnosis and Treatment Respironics
  RESP002 - The Great Awakening: Obstructive Sleep Apnea Respironics
  RESP003 - Aerosol Therapy Linda Torr
  RESP008 - Home Oxygen Therapy Tom Pontzius
  RESP009 - Asthma Management: Interventions and Strategies Dave Henry and Mindy Owen
  RESP010 - Intervention and Strategies for the COPD Population Dave Henry, Mindy Owen
  RESP012a - MDI: Aerosol Delivery Dr. Richard Dalby, Dr. Joseph Rau, Thomas Kallstrom
  RESP016b - Transitioning from CPAP to Bi-Level Respironics, Inc.
 
Computer Skills
  COMP004 - E-Mail and Voice Mail Etiquette Sara Bauer and Louis Feuer
 
Customer Service
  CUST001 - Customer Service Strategies Louis Feuer
  CUST002 - Retaining the Customers You Already Have Merideth McDonald
  CUST003 - Valuing People with Disabilities as Customers Ann Clark
  CUST005 - First Impressions: You Only Get One Shot Louis Feuer
 
Disease Management
  DMGT005 - Overview of the Immune System NIAID
  DMGT006 - Overview of Guillain-Barré Syndrome National Institute of Neurological Disorders and Stroke
  DMGT007 - Overview of Osteoporosis International Osteoporosis Foundation
  DMGT009 - Overview of Duchenne Muscular Dystrophy The Muscular Dystrophy Association
  DMGT010 - Overview of Diabetes National Diabetes Information Clearinghouse
  DMGT011 - Am I at Risk for Type 2 Diabetes? National Diabetes Information Clearinghouse
  DMGT013a - Caregivers of Older Persons - Part 1 Center on an Aging Society
  DMGT013b - Caregivers of Older Persons - Part 2 Center on an Aging Society
  DMGT013c - Caregivers of Older Persons - Part 3 Center on an Aging Society
  DMGT013d - Caregivers of Older Persons - Part 4 Center on an Aging Society
  DMGT014 - Overview of Parkinsons Disease National Institute of Neurological Disorders and Stroke
  DMGT015 - Overview of Multiple Sclerosis National Institute of Neurological Disorders and Stroke
  DMGT016 - Overview of Cystic Fibrosis Various Sources
  DMGT017 - Hepatitis C: Issues, Economics and Care Strategies  Mindy Owen
  DMGT018 - Overview of Tuberculosis Centers for Disease Control and Prevention
  DMGT019 - Childhood Obesity: A Lifelong Threat to Health Center on an Aging Society
  DMGT023 - Overview of Hepatitis B Various Sources
  DMGT024 - Overview of HIV/AIDS
  DMGT026 - Overview of ALS ALS Association
  DMGT027 - Overview of Arthritis The Arthritis Foundation
  DMGT028a - Home Monitoring of Blood Pressure - Part 1 Various Sources
  DMGT028b - Home Monitoring of Blood Pressure - Part 2 Various Sources
 
HIPAA
  HIP001 - HIPAA and HME: Introduction Mark Higley
  HIP002 - HIPAA and HME: Privacy Rule Mark Higley
  HIP003 - HIPAA and HME: Security Rule Mark Higley
 
Home Modifications
  HMOD001 - Aging in Place Louis Tenenbaum
 
Human Relations
  HR001 - Americans with Disabilities Act Ann Clark
  HR005 - Keys to Managing Your Stress Heather Woody
  HR006 - Managing Diversity in the Workplace Ann Clark
  HR007 - Managing Your Healthcare Ann Clark
  HR008 - Sexual Harassment Training for Employees Ann Clark
  HR010 - Stress Management Sara Bauer / Jason Sadler
  HR013 - Advance Directives Scott Sergeant
  HR014 - Identifying and Reporting Child Abuse Helpguide.org
  HR015 - Identifying and Reporting Elder Abuse National Center on Elder Abuse
 
Infection Control
  INF002 - Universal Precautions and Infection Control for the HME Industry Robert Thornburg
  INF003 - Health Care Workers and Bloodborne Pathogens OSHA
  INF004 - Occupational Health and Industrial Hygiene OSHA
 
Operations
  OPS009 - Creating Efficiency Louis Feuer
  OPS010 - How HME Works  Belson/Hanwright
  OPS013a - Beginners Guide to Home Care Products - Part 1 Mary Avenanti
  OPS013b - Beginners Guide to Home Care Products - Part 2 Mary Avenanti
 
Ostomy & Wound Care
  OWC001a - Overview of Ostomies - Part 1 ConvaTec
  OWC001b - Overview of Ostomies - Part 2 ConvaTec
  OWC002 - Wound Care: Selecting Skin Cleansing Products Denise Nix
 
Product Education Center
  PEC001 - Introduction to CPAP, autoCPAP and Bi-Level Various Sources
  PEC002 - Introduction to Manual Wheelchairs Various Sources
  PEC003 - Introduction to Oxygen Concentrators Various Sources
  PEC004 - Introduction to Liquid Oxygen Systems Various Sources
  PEC005 - Introduction to Oxygen Cylinders Various Sources
  PEC006 - Introduction to TENS Various Sources
  PEC007 - Introduction to Low Loss Air Mattresses Various Sources
  PEC008 - Introduction to Phototherapy Units Various Sources
  PEC009 - Introduction to Bone Growth Stimulators Various Sources
  PEC010 - Introduction to Enteral Nutrition Pumps Various Sources
  PEC011 - Introduction to Apnea Monitors Various Sources
  PEC012 - Introduction to Continuous Passive Motion (CPM) Units Various Sources
  PEC013 - Introduction to Nebulizer Systems Laura Cadogan
  PEC014 - Introduction to Ostomy Care Various Sources
  PEC015 - Introduction to Breast Pumps Various Sources
  PEC016 - Introduction to Spirometry Various Sources
 
Safety
  SAFE003 - Hazard Communication OSHA
  SAFE006a - Safety in the Workplace - Part 1 Norco
  SAFE006b - Safety in the Workplace - Part 2 Norco
  SAFE007 - Toxicology and Exposure Norco
  SAFE009 - Back Safety OSHA
  SAFE012a - Ergonomics: Computer Workstations - Part 1 OSHA
  SAFE012b - Ergonomics: Computer Workstations - Part 2 OSHA
  SAFE012c - Ergonomics: Computer Workstations - Part 3 OSHA
  SAFE013a - Traveling with HME Devices Transportation Safety Administration
  SAFE013b - Traveling with Oxygen Various Sources
  SAFE014 - Medical Device Reporting The FDA
  SAFE016 - Fall Prevention Various Sources
  SAFE019 - Fire Extinguisher Systems OSHA
  SAFE020 - Basic First Aid CDC
  SAFE022 - OSHA Overview OSHA
 
Sales & Marketing
  SELL003 - Handling Complaints Louis Feuer
  SELL004 - The HME Customer: Where and Why? Louis Feuer
  SELL005 - Where are My Customers? An Overview of Selling Skills Libbie Lockard

 

Privacy Policy            Disclaimer            Refund Policy
Site created and powered by VGM Forbin. Copyright 2010 : VGM U. All rights reserved.