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| Billing & Reimbursement |
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BILL012 - Medicare Basics – How to Get Started as a Supplier |
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Peggy Walker |
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BILL013a - Understanding the New Medicare Supplier Standards |
|
Mark Higley |
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BILL013b - NSC: How to Apply for a New Medicare Supplier Number |
|
Erica Rochelle |
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BILL013c - NSC: How to Reapply for a Medicare Supplier Number |
|
Erica Rochelle |
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BILL014 - How to Apply for a National Provider Identifier |
|
Mark Higley |
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BILL016a - MAE Rules: Manual Wheelchairs |
|
Peggy Walker |
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BILL016b - MAE Rules: Power Mobility Devices |
|
Peggy Walker |
| |
BILL017 - Advanced Determination of Medicare Coverage |
|
Peggy Walker |
| |
BILL018 - Introduction to Patient Receivable Management |
|
Lisa Bargmann and Lisa Cuisick |
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BILL019 - Medicare Appeals Process |
|
Wayne van Halem |
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| Business Management |
| |
BUS003 - Employment Law |
|
Ann Clark |
| |
BUS005a - Identity Theft - Part 1 |
|
Kim Fettkether and the FTC |
| |
BUS005b - Identity Theft - Part 2 |
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Kim Fettkether and the FTC |
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BUS007 - Humility Will Get You Nowhere: A Modest Providers Guide to Self-Promotion |
|
Carolyn Cole |
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BUS008 - Building Managed Care Business |
|
Alison Cherney |
| |
BUS010 - Financial Management Basics for the HME Provider |
|
Mike Mallaro |
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BUS011 - Business Planning - A Financial View |
|
Mike Mallaro |
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BUS012 - Management and Leadership Techniques |
|
Louis Feuer |
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BUS013 - The Business of Credit |
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Various Sources |
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BUS014 - Credit Card Processing 101 |
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Various Sources |
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BUS015a - Avoiding Fraud and Forgery - Part 1 |
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Various Sources |
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BUS015b - Avoiding Fraud and Forgery - Part 2 |
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Various Sources |
| |
BUS015c - Avoiding Fraud and Forgery - Part 3 |
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Various Sources |
| |
BUS016 - Reading and Interpreting Financial Statements |
|
Eric Brodahl |
| |
BUS017 - Fraud, Waste and Abuse |
|
Wayne van Halem |
| |
| Clinical - Respiratory |
| |
RESP005 - Are You Getting Enough Sleep (Business)? |
|
Harold Davis |
| |
RESP006 - Mastering and Expanding Your CPAP Market |
|
Harold Davis |
| |
RESP007 - Maximizing Your Respiratory Business |
|
Harold Davis |
| |
| Computer Skills |
| |
COMP004 - E-Mail and Voice Mail Etiquette |
|
Sara Bauer and Louis Feuer |
| |
| Customer Service |
| |
CUST001 - Customer Service Strategies |
|
Louis Feuer |
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CUST002 - Retaining the Customers You Already Have |
|
Merideth McDonald |
| |
CUST003 - Valuing People with Disabilities as Customers |
|
Ann Clark |
| |
CUST005 - First Impressions: You Only Get One Shot |
|
Louis Feuer |
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| Disease Management |
| |
DMGT005 - Overview of the Immune System |
|
NIAID |
| |
DMGT011 - Am I at Risk for Type 2 Diabetes? |
|
National Diabetes Information Clearinghouse |
| |
DMGT017 - Hepatitis C: Issues, Economics and Care Strategies |
|
Mindy Owen |
| |
DMGT018 - Overview of Tuberculosis |
|
Centers for Disease Control and Prevention |
| |
DMGT023 - Overview of Hepatitis B |
|
Various Sources |
| |
DMGT024 - Overview of HIV/AIDS |
|
|
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| HIPAA |
| |
HIP001 - HIPAA and HME: Introduction |
|
Mark Higley |
| |
HIP002 - HIPAA and HME: Privacy Rule |
|
Mark Higley |
| |
HIP003 - HIPAA and HME: Security Rule |
|
Mark Higley |
| |
| Human Relations |
| |
HR001 - Americans with Disabilities Act |
|
Ann Clark |
| |
HR002 - Developing a New Employee Orientation Program |
|
Cindy Wiles |
| |
HR003 - Employee Orientation |
|
Libbie Lockard |
| |
HR004 - Interviewing and Hiring |
|
Ann Clark |
| |
HR005 - Keys to Managing Your Stress |
|
Heather Woody |
| |
HR006 - Managing Diversity in the Workplace |
|
Ann Clark |
| |
HR007 - Managing Your Healthcare |
|
Ann Clark |
| |
HR008 - Sexual Harassment Training for Employees |
|
Ann Clark |
| |
HR009 - Sexual Harassment Training for Managers |
|
Ann Clark |
| |
HR010 - Stress Management |
|
Sara Bauer / Jason Sadler |
| |
HR012a - Recruiting & Retaining Employees - Part 1 |
|
BusinessWeek.com |
| |
HR012b - Recruiting & Retaining Employees - Part 2 |
|
BusinessWeek.com |
| |
HR013 - Advance Directives |
|
Scott Sergeant |
| |
HR014 - Identifying and Reporting Child Abuse |
|
Helpguide.org |
| |
HR015 - Identifying and Reporting Elder Abuse |
|
National Center on Elder Abuse |
| |
| Infection Control |
| |
INF002 - Universal Precautions and Infection Control for the HME Industry |
|
Robert Thornburg |
| |
INF003 - Health Care Workers and Bloodborne Pathogens |
|
OSHA |
| |
INF004 - Occupational Health and Industrial Hygiene |
|
OSHA |
| |
INF006 - TB Training for Health Care Providers |
|
OSHA |
| |
| Operations |
| |
OPS008 - Paperless Office: Document Imaging and Storage |
|
Esther Apter |
| |
OPS009 - Creating Efficiency |
|
Louis Feuer |
| |
OPS010 - How HME Works |
|
Belson/Hanwright |
| |
OPS013a - Beginners Guide to Home Care Products - Part 1 |
|
Mary Avenanti |
| |
OPS013b - Beginners Guide to Home Care Products - Part 2 |
|
Mary Avenanti |
| |
| Safety |
| |
SAFE001 - Disaster Preparedness for the HME Supplier |
|
Robert Thornburg |
| |
SAFE003 - Hazard Communication |
|
OSHA |
| |
SAFE006a - Safety in the Workplace - Part 1 |
|
Norco |
| |
SAFE006b - Safety in the Workplace - Part 2 |
|
Norco |
| |
SAFE007 - Toxicology and Exposure |
|
Norco |
| |
SAFE008 - Overview of Ergonomics |
|
OSHA |
| |
SAFE009 - Back Safety |
|
OSHA |
| |
SAFE010 - Noise and Hearing Conservation |
|
OSHA |
| |
SAFE011 - Indoor Air Quality |
|
OSHA |
| |
SAFE012a - Ergonomics: Computer Workstations - Part 1 |
|
OSHA |
| |
SAFE012b - Ergonomics: Computer Workstations - Part 2 |
|
OSHA |
| |
SAFE012c - Ergonomics: Computer Workstations - Part 3 |
|
OSHA |
| |
SAFE014 - Medical Device Reporting |
|
The FDA |
| |
SAFE017 - Developing an Emergency Action Plan |
|
OSHA |
| |
SAFE018 - Developing a Fire Prevention Plan |
|
OSHA |
| |
SAFE019 - Fire Extinguisher Systems |
|
OSHA |
| |
SAFE020 - Basic First Aid |
|
CDC |
| |
SAFE022 - OSHA Overview |
|
OSHA |
| |
| Sales & Marketing |
| |
SELL003 - Handling Complaints |
|
Louis Feuer |
| |
SELL004 - The HME Customer: Where and Why? |
|
Louis Feuer |
